Wi-Fi list not showing during Registration

Wi-Fi list not showing during Registration

This article is for the:
Polare App (iOS and Android)
NOTE: This article should only apply to Trial devices during 2024 when the process of generating QR codes was not fully automated.

WI-FI LIST NOT SHOWING DURING REGISTRATION

No Wi-Fi networks show during the controller registration process ("Connect New Device) launched from the app Home screen.

During registration of your controller, you see no WiFi networks on this page:



This can occur if the Bluetooth device name and the QR code on your device are mismatched. To confirm if this is the case:
  1. Go to your phone's Bluetooth settings, and select the option to view visible Bluetooth devices.
    1. Android: Settings > Bluetooth > Pair new device > Available devices list
    2. Android: Settings > Bluetooth > Saved Devices list
    3. iOS: Settings > Bluetooth > Other Devices list
    4. iOS: Settings > Bluetooth > My Devices list

  2. You should see a device name that looks something like this: PROV_1ABC23


    Bluetooth device name on Android

  3. Write down this device name.

  4. Use your phone camera (not in the app) to scan the QR code on your device. It should give you an output that looks like this:

    {"ver":"v1","name":"PROV_1ABC23","thingname":"11f1c306-99da-4f8a-a6d2-f7d0548e5246","transport":"ble"}

  5. Check that the numbers and letters following PROV_ (the device name) are exactly the same in the QR code and the Bluetooth device you wrote down in step 3.

    1. If they are the same, there is a different error. Please contact our support.
      2. Please submit a support ticket or use our chat function at the bottom of this page.
    2. If they are not the same, you can contact our support to issue you a new QR code. Or you can easily create one yourself with the following steps.


HOW TO CREATE A NEW QR CODE


  1. Go to a free QR code generator. For example: https://www.qr-code-generator.com/

  2. Copy and paste the QR code string (in brackets) as shown in step 4 above:

    {"ver":"v1","name":"PROV_1ABC23","thingname":"11f1c306-99da-4f8a-a6d2-f7d0548e5246","transport":"ble"}

  3. Edit the QR code string so that the device name (PROV-1ABC23) between the inverted commas is the one shown in your Bluetooth settings, that you wrote down in step 3.

  4. Generate the QR code and save it as a picture.

  5. When the Registration process in the Polare app asks for the QR code, use the picture you just generated instead of the one on the device.

    • Related Articles

    • Wi-Fi troubleshooting

      This article is for the: Polare App (iOS and Android) WI-FI TROUBLESHOOTING This article explains what to do if while using the Polare app you: Cannot find any Wi-Fi networks Cannot see your Wi-Fi network Can see your Wi-Fi network but not connect. ...

    • User Guides

      This article is for: Features and Guides THE MINI Download or print documentation for the Polare Mini under Attachments at the bottom of this page. Quickstart Guide A quick-start leaflet for setting up the Mini. This is the leaflet included in your ...

    • Privacy Policy

      Polare’s revenue comes from the sale of a software service to users, and the cost of hardware to enable that service. We do not make revenue from selling user data. You are not the product we are selling. Our data privacy principles: 1. We will not ...

    • Terms and Conditions

      This applies to: Terms and Conditions TERMS AND CONDITIONS This document describes the terms of use (the “Terms”) for: a. the Polare subscription service (the “Service”) accessed through the Mobile Apps, Products or Sites; b. Polare hardware products ...

    • Nominated Countries

      This article is for: Terms and Conditions Nominated Countries Due to the nature of the Polare service, only some countries have electricity markets, supply and tariffs which are suitable for our service. This page contains a list of countries with ...