Polare’s revenue comes from the sale of a software service
to users, and the cost of hardware to enable that service. We do not make
revenue from selling user data. You are not the product we are selling.
Our data privacy principles:
1. We will not sell or show you advertising
2. We will not sell or show any data we collect to others for advertising purposes.
3. We will not sell or show any of your personal data to third parties without your consent.
4. We will delete all data we hold on you at any point if you request it.
We believe your data belongs to you. While we collect data
about your energy and electricity usage, we are custodians of that data. We do
not own it. Our ethos is to make that data as transparent to you as possible,
so you can use it to make the best decisions for you.
The Polare savings service is referred to as the Service. A Polare hardware device is referred to as the Controller.
|
WHAT |
WHERE |
WHEN |
WHY |
|
Personal information: name, email address |
Website; App |
On account signup |
Contact
details, account creation, registration, used for us to create a Polare
account for you and provide required contact, mailing list or and security features. |
|
Personal information: property address |
Website |
Saving Calculator |
This data
is not visible to Polare. It is saved locally in the user browser cache.
Clear your browser cache to delete it. |
|
Property information: size, location, room characteristics |
Website |
Saving Calculator |
This data is not visible to Polare. It is saved locally in the user browser cache. Clear your browser cache to delete it. |
|
Personal information: property address |
App |
During Controller setup |
Geolocation
required for correct market, legal, national policy, elevation, weather data. |
|
Property information: size, location, room characteristics |
App |
During Controller setup |
Room and property characteristics required for operation of the Service. |
|
Phone settings and permissions |
App |
During Controller setup |
Required for
functionality of Polare app. Data held within the user’s phone cache, and
only used during operation of app. |
|
Technical information from Controller |
Controller |
During Controller operation |
Model & serial
number, device identifiers, firmware version. Information about the
operation of the Controller, to improve the product and troubleshoot any
problems you encounter. |
|
Electrical and environmental data |
Controller |
During Controller operation |
Time of use;
electricity consumption; local temperature. Required for operation of the
Service. |
|
Financial information: billing address, payment type, payment details |
Amazon |
Controller purchase |
Required for purchase of the Controller. Payment details (information relating to your credit, debit or online payment accounts) are managed securely within the Amazon user account and are not visible to Polare. The order
number and account are visible to Polare when an order is made. |
|
Financial information: billing address, payment type, payment details |
Website |
Service subscription purchase |
Required for payment for the Service. Payment
details (information relating to your credit, debit or online payment
accounts) are managed securely within the Stripe payment platform and are not
visible to Polare. |
|
Browsing metadata |
Website |
Visiting website |
We view
metadata to understand user activity on website; links to our marketing
campaigns. Metadata can identify your browser, operating system and browser
activity while on our site. |
Where possible we minimise collection and storage
persistence of this data. High-detail user data (e.g. electricity consumption;
temperature; time of use) is stored in temporary databases which are regularly
overwritten, the data is aggregated to provide activity information to the
user.
We collect the following specific information, and how it relates to the savings Service provided by Polare. This section does not include personal or billing information which is used as normal for account creation and payment processing.
Geolocation
The location and country of your property. This allows us to establish locally accurate weather, temperature, market, legal, and regulatory information which contribute towards your electricity prices.Property
Characteristics of your property and rooms. This allows us to model your property and rooms for heat-transfer characteristics. These are used by the Service to accurately predict the time schedule required to maintain the temperature you require.Timing
Time of operation of your heating / cooling. This is programmed by you to set the time periods you want your devices to be active or inactive.Environmental
The local temperature and humidity in your space. This allows us to establish when your set target temperatures have been achieved.Electrical
The power consumption and electrical status of devices attached through a Controller. This allows us to generate schedules which save you money on your electricity consumption.Tariff
(Optional) Information about your electricity supplier or tariff, which improves the accuracy of our Service and gets you maximum savings.
We collect your data through the following platforms:
Polare website (https://www.polare.ai)
Polare app (iOS & Android)
Payment processor interactions (Stripe, Amazon)
Opt-in Wherever possible data we collect is explicitly opt-in from you as a user. You will enter this data within our forms on the website or app, or give permissions on your phone. You will be made aware of what data we are asking for and your permission to use it. We will use this only for the limited purposes given.
Required Some data we collect is required for the operation of the Service. Your consent to this data collection is explicitly required, and cannot be opted out of. This includes approval to process your data, billing information, and information about your property and location. All of these are required for the Service or payment.
Optional Some data we ask for is optional or opt-out. You decide whether you want to give us this information. This includes information about your electricity supply, personal information, contact details This information can be used to make the Service more accurate but is not required for its operation.
Implied This applies to browsing metadata and your phone, where the settings or permissions you have enabled will dictate the operation of the app or website, and data they are able to collect.
We exclusively use EU / EEA based servers to comply with
GDPR requirements on international transfer of data. If you are a UK citizen,
this also complies with the law under the UK GDPR. At this point we do not
transfer data to the US or any non-European country.
Polare stores your information on our servers until:
1. You stop becoming a customer, at which point you will have the option to delete your full account, or lock the account (you stop paying for the service but the data remains so you can restart it at a later date).
2. You edit or amend the information you have given us.
3. You delete optional information which you have given us.
4. It is overwritten and aggregated as part of our normal processes. This applies to your environmental and electrical usage data, which would otherwise be too large to hold. Aggregation means, for example, we will retain your monthly average consumption rather than daily data.
2, 3 and 4 above will all still be deleted as usual if you
stop becoming a customer and request it, as in 1.
You may seek confirmation that we are processing personal information about you; request access to your personal information; or ask that we correct, amend or delete your personal information. You may object to our processing any of your information at any time, but if this includes information required for the Service, you will be unable to continue using the Service as a result.
If you wish to do this outside the features in the website
or app, you can contact us at the email address below, or using our support
portal: https://support.polare.ai/
We do not design or control the data collected by these technologies,
but the platforms we use may also collect some data as part of their operation.
This includes browsing metadata and the settings you have enabled for cookies
and other technologies. Where this data is collected, you will have to give or
have given consent to those companies.
These
include:
Android, iOS and the Google Play and Apple App Store.
Facebook, Instagram, YouTube and other social media platforms.
Amazon.com Inc. are used for our web-hosting and user verification systems.
Google Inc. are used for geolocation and translation.
Stripe Inc. are used for secure payment processing and billing.
Zoho Corporation are used for our customer support portal, ticketing and chat.
Brevo Inc. are used for managing our marketing email lists.
In the UK, we are:
Polare AI Ltd. UK No. SC766239
In Europe, we are:
Europa Polare AI OÜ, Estonia.
No. 16797414
Please note that this Privacy Policy may change from time to
time to update or add information.
For issues related to privacy or this policy, please contact:
privacy@polare.ai